❓ Frequently Asked Questions – Tropico-Québec

All pre-orders are shipped or ready for pickup in May or June, depending on weather and plant growth.

Yes. pre-orders are billed at the time of purchase, even if the delivery occurs several months later.

• Credit card
• Google Pay
• Apple Pay
• Shop Pay
• PayPal (in some cases)

Yes, through Shop Pay Installments (if available in Canada at checkout).

pre-order quantities depend on several factors:

• rooting or grafting success rate
• winter growth variability
• tropical supplier transport and customs
• normal risks related to living plants and shipping

If an issue occurs, we will provide a store credit or refund.

Most of our sales are pre-orders. As soon as your order is placed, your plants are ordered or reserved from our growers and set aside under your name.

If a plant is returned to inventory after several days, it may not resell quickly. In many cases, it must be cared for until the next growing season, increasing heating, space and labour costs.

• 0–7 days: refund minus a $10 administration fee.
• 8–45 days: store credit.
• After 45 days: no cancellation possible.

(Live plants are considered perishable goods under Québec consumer law.)

Yes. Click on “Notify me when available” on the product page.

No. We do not include paper care sheets to avoid delays, moisture issues and extra handling.

All care guides are available online:

👉 Care Guides

If a plant arrives damaged, broken or dead, contact us with photos within 48 hours.

Small cosmetic issues like a broken twig or a few fallen leaves are normal during shipping and are not considered a claim.

Yes, anywhere carriers accept live plant shipments.

Each plant is securely packaged in a reinforced box with:

• a support stake
• a secured or bagged pot

Live plants require oversized boxes, protective materials and manual packaging. Carriers charge more for fragile or bulky parcels.

We ship using Purolator or GLS, depending on your region.

Signature: not required (to avoid dangerous returns for the plant).

We always check the temperature at our location before shipping and ask customers to check their local temperatures as well.

Shipping stops in late October depending on weather. It resumes in May when temperatures are safe at both locations.

Normally no. Our prices are already kept as low as possible. For special commercial projects, feel free to contact us.

You can contact us directly and we’ll prepare a manual order. In some cases, Interac e-transfer is possible.

Most pots (4″, 5″, 10″) fit in a car. Larger pots (14″) or tall plants may require an SUV or van.

Yes, by appointment. You will receive an email when your order is ready.

Our schedule varies by season. Opening periods are announced on our website and Facebook page.

Yes. Our team is small and workload is high. Appointments allow us to prepare your plants ahead of time and ensure efficient visits.

👉 Book an appointment here

Yes, but they must stay in pots, greenhouses, solariums or indoors. They will not survive outdoors in winter.

View care guides here

Only in a heated greenhouse or adapted structure.

When night temperatures drop below 12–15°C.

When nights stay above 12–15°C. Usually mid-May to early June.

Yes! Many clients grow citrus, figs, guavas, pitahayas and dwarf bananas successfully indoors or in greenhouses.

Height is measured from the base of the pot to the highest point of the plant.

• 4" pot → 6–18"
• 5" pot → 8–20"
• Large 5" pot → 10–24"
• 10" pot → 1–3 ft
• 14" pot → 3–6 ft

In our greenhouses located in Saint-Valérien-de-Milton, Québec, heated and monitored year-round.

About 25% of our plants come from our own greenhouses.

The rest comes from specialized growers (USA, Mexico, Asia), depending on the species.

No. We never sell customer data.

Yes. Tropico-Québec complies with Québec’s Law 25 and Shopify provides bank-level security.

No. We never see your card numbers. All payments are processed securely through Shopify Payments.